FAQs about Primus VoIP

FAQs on Primus VoIP company

What is VoIP?

VoIP stands for Voice over Internet Protocol and allows people to make and receive telephone calls over a high speed internet connection rather than the traditional phone networks. Also known as IP telephony, or broadband voice – this innovative new service will bring down the price of your calls, while adding a bundle of new features designed to enhance your telecommunications experience.



How does it work?

Primus VoIP works by transforming voice into information (data packets) and then sending it over the internet like any other file or email.
With Primus, either an IP or analogue phone are connected to an adapter which is attached to your router or modem, from there you will be able to liberally make calls.



Is it right for my company?

Quite simply, yes. Regardless of its size, any company can benefit from Primus VoIP. While large companies will benefit from the high cost savings, the multitude of features can provide an SME with the tools of a corporation.



How will signing up for Primus VoIP save money?

In a many ways. First, on net calls are free of charge – this means calls between anyone on the Primus VoIP network are free, such as inter-office communication, or exchange with other Primus subscribers.

Second, your Primus extension can be diverted to any phone turning any line into a free Primus network number.

Third, the maintenance and upgrades associated with traditional PBX systems are no longer your concern. With a Primus hosted solution, we take the technological responsibility, leaving you to your business.

To see more ways Primus VoIP can save you money – click here



Is broadband included?

Not with Primus VoIP, but if you’d like to subscribe to Primus Broadband, we’ll be happy to set you up with both of our excellent services.



What type of broadband do I need to support my business?

Your bandwidth strength is the key to a quality VoIP service. A separate broadband connection is recommended to maintain quality of internet and VoIP service. Speak to your account manager about bandwidth strength and voice paths to facilitate your adoption of VoIP.



How complicated will the transition be?

Although the idea of switching systems seems like a laborious task, the transition to VoIP is actually quite simple. It’s basically a matter of registration, surveying your company’s particular needs, and service provisioning. One of the most attractive things about switching to VoIP is the “plug in and go” simplicity of it.



How long will it take to switch over?

The duration of the set-up period­ depends entirely on the needs and size of your business. Roughly, the service should be up and running between three and 15 business days.



Do I have to change numbers?

In most cases, no. Primus is able to offer portability for the majority of BT number ranges. However there may be a short period in which you will need to have your number diverted to a different range until the port is completed.



Do I need to invest in new equipment? (What about my old equipment?)

The only absolutely necessary new equipment is the VoIP adapter which is a small box slightly larger than a CD case. Other than that – the choice is up to you. We offer a range highly rated IP telephones from Polycom, a trusted provider whose handsets offer a functionality that integrates brilliantly with our service.

We understand that switching telephone systems might appear daunting which is why we can offer a migration service which integrates VoIP with the use of an old PBX allowing for a paced transition to IP telephony.



Do both sides need VoIP to make a call?

No not at all, it’s like any other telephone.



What happens if the network goes down?

Our system is backed by a redundant platform, which means that if one component fails, the second will seamlessly take over without notice. It is based on geographically resilient network architecture across two data centres and redundancy is built-in at every level.



How is the sound quality?

Assuming you have completed the site survey and configured your network accordingly, the sound quality is as good as the old phone system. However, like any system it must be maintained and monitored. As your company grows and the demand on your VOIP network increases, the quality of the calls may be affected if the network is not upgraded accordingly.