Boasting that they offer the “best service at the best price,” JoiPhone is quickly becoming a leader in the VoiP industry. Joi Internet, founded in 1999, has since expanded to add VoiP communications to their long list of business successes. Offering a myriad of features at a reasonable price, JoiPhone is growing in popularity with both business and residential customers.
JoiPhone offers a variety of calling packages to both business and residential customers, making it easier than ever for customers to access only the services they desire. Whether there is a need to keep in touch with friends and family on the JoiPhone network, or a need for the flexibility to make multiple international calls, JoiPhone has a plan that will work. Business plans with a host of features are also available, making VoiP a viable option for small business telephone needs, as well.
Installation and Interface
After the customer has signed up for his or her JoiPhone service package online, the company will rush them a JoiPhone adapter. This adapter connects a standard telephone to a Cable or DSL modem, allowing them to make calls quickly and easily using the power of the internet. Set up is as easy as plugging in a telephone, and the JoiPhone website offers clear diagrams and instructions to help with the process. Of course, if there any issues, customer service technicians are standing by to assist with installation.
Features
JoiPhone offers a staggering number of features free with calling plans, including 911 Emergency services, call forwarding, caller ID, 411, call waiting, and many more. Customers have the option to retrieve voice mail via phone, web, or email, making it easier than ever to access messages.
JoiPhone also offers add-on features, allowing customers to add an extra phone line or virtual phone number to their plan. Virtual phone numbers allow them to choose the area code to go with their phone number, making it easy to keep in touch with friends, family, or colleagues around the world.
Performance
JoiPhone delivers on its promise of quality service at a low rate. Offering a variety of rate plans, they make their service available to the masses, no matter the budget. Their low international rates make them an industry leader, and their huge list of standard features makes them popular with both business and residential customers.
JoiPhone offers two features that make them extremely popular with residential customers - “Hunt Me” and “Follow Me.” These allow customers to give a specific number at which they can be reached at certain times, as well as directing calls to an alternate number when you are not available at home. Flexibility and convenience come standard with a JoiPhone plan.
Service and Support
JoiPhone provides high quality customer service in a variety of ways. Free telephone and online support are available 24/7, putting JoiPhone ahead of the pack in terms of availability. Customers can also present their questions or concerns through email and have them answered quickly by a qualified customer service technician. Service is responsive and friendly, allowing customers peace of mind.
List of Features Available on JoiPhone
Support: Free 24/7
Guarantee: 30-day money back
Residential Plan: Yes
Small Business Plan: Yes
411 Service: Included
911 Service: Included Call Return (*69): Included
Call Waiting: Included
Caller ID: Included
Click-to-Call: No
Fax Line (FoIP): No
International Calling: Yes IP PBX Solution: No
Keep Your Number: Available
PC-to-PC Calling: No
PC-to-Phone Calling: Yes
Virtual Phone Numbers: Available
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