Charter Review: VoIP review

Charter Communications is a media company that provides residential customers and business owners with digital cable, high-speed Internet and VoIP telephony. Basic features are free of charge and customers can easily combine all of their communications bills in one when using Charter.

Installation and Interface
Customers will not have to purchase any hardware or peripherals to use Charter’s VoIP service. In fact, no installation is required on the customer’s part, either. This is all done by a Charter technician. Customers will use their existing modem, wall jacks and phones, making the transition from landlines to VoIP very seamless.

Features
Charter offers many features at no addition charge, including caller ID, call waiting, call forwarding, call screening, anonymous call rejection, speed dial 8, 411 service, 911 service and more. Customers will also have unlimited minutes to make calls to the United States, Canada and Puerto Rico.

Performance
Charter’s VoIP service offers crystal clear digital sound, no matter where the person is dialing. With free professional installation and a seamless transition to IP telephony, customers shouldn’t notice any difference between their landline and VoIP telephone service. There is no disruption in service when making a switch, either, which is a great benefit to both residential and business users.

Service and Support
Charter offers award-winning customer service and support. Trained, friendly professionals are available via live Internet chats, a toll-free number or email. Having several options is rare with smaller VoIP companies, so this is one of the many benefits of going with a large, well-known company. Charter is not available in all areas, but those who are eligible for the service should be pleased with the company’s VoIP telephony.

List of Features Available on Charter
Support: Free 24/7
Guarantee: 30-day money back
Residential Plan: Yes
Small Business Plan: Yes
411 Service: Included
911 Service: Yes Call Return (*69): Included
Call Waiting: Included
Caller ID: Included
Click-to-Call: Yes
Fax Line (FoIP): Included
International Calling: Yes IP PBX Solution: No
Keep Your Number: Available
PC-to-PC Calling: No
PC-to-Phone Calling: No
Virtual Phone Numbers: No