RocketVoIP Review: VoIP ReView

VoIP ReView about RocketVoIP

RocketVoIP is part of WQN. WQN is part of the WQN, Inc. family of companies. Customers utilize their networks of Internet gateways and other traditional networks to place long distance calls, online, at discounted rates. WQN has had a series of VoIP “firsts” including the first company to retail international calls using a VoIP network, and the first company to issue a prepaid Visa card that also was capable of using their VoIP network.

Installation and Interface
Use the phone numbers you already own and your broadband service to make calls, including long-distance and international calls. Just plug the RocketVoIP device into your high-speed modem and connect your telephone into your RocketVoIP device, which will automatically connect your telephone calls through your broadband service. Then, start making and receiving your phone calls at a fraction of the price you’re currently paying. You can call any working telephone or cellular number in the world - just as you could with your local phone service.

Download their SoftPhone and use your computer to make your calls. The SoftPhone basically turns your computer into a telephone. Plug your headset into your computer, use the SoftPhone to dial a call, and talk through your computer. Plus, when you sign up for your RocketVoIP account, you will receive an access number that you can use to start making free international calls with your cell phone. Simply dial the access number using your cell phone, then dial the number you wish to call. Use your cell phone with your free night and weekend minutes included in your current cell phone plan, and you’re talking for free, and not using your cellular minutes.

Features
RocketVoIP offers a wide variety of services including call forwarding, call hold, caller block and caller ID, call transfer, three-way calling, call return, virtual numbers, voice mail-to-email and more. You manage your rocketVoIP account from anywhere - decide where your phone rings and whether you dial your calls using your cell phone, home phone, or computer. You can transfer your existing number to their service in most cases, and You can change your RocketVoIP telephone number by sending an email to RocketVoIP’s support service.

RocketVoIP also provides E911 service, each RocketVoIP virtual number and RocketVoIP main number has it’s own Voice Mail account. You can also get free calls to other Rocket VoIP customers. At this time RocketVoIP does not support fax transmissions.

Performance
Most reviews on the Internet are not very positive about RocketVoIP. Most of the complaints are centered on technical problems and service.

Service and Support
RocketVoIP offers email support and a 1-800 number for support from Monday through Friday, 8:00 am to 9:00 pm and from 9:00 am to 2 pm on weekends and holidays.

List of Features Available on RocketVoIP
Support: Yes
Guarantee: No
Residential Plan: Yes
Small Business Plan: No
411 Service: Yes
911 Service: e911 Call Return (*69): Yes
Call Waiting: Yes
Caller ID: Yes
Click-to-Call: No
Fax Line (FoIP): No
International Calling: Yes IP PBX Solution: No
Keep Your Number: Yes
PC-to-PC Calling: Yes
PC-to-Phone Calling: Yes
Virtual Phone Numbers: Yes