Why Business Should to VoIP

VoIP is perfect for Call Centers



VoIP is slowly becoming the standard choice for Call Centers.
VoIP offers some major benefits for Call Centers such as
flexibility, cost efficiency, and enhanced customer service
applications. For instance, in the past, a Call Center needed to
be a stabilized facility equipped with many phone lines used by
people who would physically be located in the Call Center. By
using VoIP for your Call Center, not only is your main location
easily relocated as your business expands, but you can hire
employees virtually world wide. Larger companies take advantage
of VoIP Call Centers by outsourcing work overseas where they can
hire employees for less.



The Integration of data, audio, and web based features is
another reason why businesses are opting for VoIP. Customer
service calls are handled more efficiently with the integration
of these three components. Not only are calls transferred more
proficiently, but also greater care can be given to customers
when Call Centers use integrated software platforms.



More Call Centers are taking advantage of the opportunity to
hire employees world wide through VoIP services. Employees may
work in different time zones, giving greater customer service
benefits year round, and hiring home based employees is another
way businesses are choosing to save money.



VoIP is better for Mobile Employees



Many companies employ mobile workers. Mobile Employees have
typically used cell phones at the company’s expense to stay in
touch during the day. By utilizing VoIP Mobile Employees can
remain virtually connected with the company, and the company
saves money on fees.



When mobile employees rely on cell phones, many times a customer
will call the main office, only to hear a message or be told the
worker’s cell phone number. This requires the customer to hang
up and call the employee on their cell phone- increasing the
chance that the employee will lose the sale. By using VoIP, a
call is instantly routed to the mobile employee and productivity
increases.



Since VoIP integrates many other technologies, including E-mail,
mobile employees are able to conduct many more transactions with
one application.



VoIP Reduces Cost



Businesses today depend upon telecommunications. Whether it is
Internet, E-mail, Customer Service through telephone, online web
applications, and E-mail, or whatever your IT business needs may
be, VoIP offers to handle all of your needs with one
application. Additionally, this reduces cost and increases
productivity. VoIP also has combined with software applications
that are perfect for many business needs. Software such as
accounting programs, Email, and PC based applications help to
save money by combining services.



The reduction in long distance charges is another great
advantage for switching to VoIP for business needs. By combining
data, video, and audio needs, companies save on bandwidth usage,
which ultimately leads to financial savings.



VoIP allows Real Time Global Conferencing



Global conferencing and training can put a burden on a business.
Attempts to reach employees worldwide are not only expensive but
time consuming as well. With VoIP technology businesses can
avoid conferencing costs, and enable secure audio and
videoconferences to offices worldwide. By reducing long distance
costs, employees are also taking advantage of calling each other
and corporate headquarters more frequently.



VoIP offers Flexibility that Ultimately Increases Productivity
VoIP allows greater flexibility. By using a standard VoIP Phone
Adapter, you are able to take your telephone number with you.
This allows greater productivity by allowing employees to
conduct business overseas, while traveling, staying in hotels,
etc. Your customers will be able to call you on your regular
business phone number, and you won’t have to use your cell
phone.



Many VoIP services are fully integrated with PC applications
such as fax and email. There is greater productivity when
employees can integrate their email and phone services with one
application. Conduct business with VoIP on your laptop, any time
day or night.



With the option to get VoIP phone numbers with area codes
throughout the country, and some world wide, businesses can
expand by choosing local area codes for the city, state, or
country they are targeting.

Why Business Should Switch to VoIP
by Olivia Tan