VoIP.com Review :VoIP Review

VoIP Review about VoIP.com
VoiP.com has a mission to provide the lowest possible cost for their clients. The company offers a way for customers to use his/her own high speed Internet connection to connect to the phone lines. The VoIP.com service also provides many useful features that are included as standard. VoIP.com maintains that this is due to their commitment to customer service as well as the fact that VoIP costs are lower to the seller, which allows the savings to be passed along to the customer.

Installation and Interface
VoIP.com offers full documentation of the installation process. It is possible to set up the VoiP.com phone service with or without a router. The customer needs to purchase a router if he/she will have more than one computer connected to the Internet. There are also some DSL and cable modems that have many different ports with a router built in.

Beyond that decision, the user will need to follow the illustrations to do a self-installation of the VoIP.com phone service. It is important to have a phone adapter, IP phone, or another solution for the VoIP service to work. There is no need to have a VoIP technician come out to one’s home in order to start using the VoIP.com service.

Features
VoIP.com is a full-featured service. The company offers Voicemail and Caller ID features, as they are standard on such plans. Additionally, the customer will find Call Waiting as part of his/her in order to easily put someone on hold as another person calls him/her.

There are also advanced features like Find Me. This is a way for the user to forward calls to another line if he/she will be away from his/her desk. VoIP.com has counted that they offer 29 such features with their phone service at no additional charge.

Performance
VoIP.com strives to provide superior call quality and services. The VoIP.com digital lines are known to increase the quality of their customer’s phone calls. This is because the service uses high speed Internet instead of traditional phone lines. The 29 available VoIP.com features work together to provide a high performing experience for the customer.

Service and Support
VoIP.com offers an extensive online help section. There are many problems that are commonly found and the VoIP Troubleshooter section is available to answer those frequently asked questions.

VoIP.com does not prefer support through telephone calls. Rather, they steer users to their online help ticket system. With this in mind customers can log new help tickets when he/she experiences problems. This system makes it efficient for VoIP.com staff members to answer questions.

The times when a customer should need service and support are few and far between as the self-installation and documentation are provided as a reference point to all customer

List of Features Available on VoIP.com
Support: Online
Guarantee: 30 Day Money Back
Residential Plan: Yes
Small Business Plan: Soon
411 Service: Yes
911 Service: Yes Call Return (*69): Yes
Call Waiting: Included
Caller ID: Included
Click-to-Call: Yes
Fax Line (FoIP): Available
International Calling: Yes IP PBX Solution: N/A
Keep Your Number: Yes
PC-to-PC Calling: Yes
PC-to-Phone Calling: Yes
Virtual Phone Numbers: Available